RDA Headquarters
303 International Cir., Suite 340
Hunt Valley, MD 21030
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 New York NY | Philadelphia PA |  Baltimore MD |  Reston VA |  Washington DC  |  Richmond VA  |  Wilmington DE |  Charlotte NC  |  Raleigh NC  |  Atlanta GA 
 
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Expert Salesforce Consultants

Drawing on our expertise in digital marketing integration and strategy, RDA brings Salesforce users a fully-integrated digital experience to help clients understand their customers and grow their business.

As a Salesforce partner RDA delivers advanced digital marketing and customer solutions that put our clients ahead of the competition – understanding audiences on a deeper level, increasing productivity and aligning digital marketing strategies to measurable outcomes.

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The Ultimate Salesforce Consultants

 

RDA works with your stakeholders to gain a solid understanding of your business vision. We map out what you wish to achieve and help you obtain those goals. We go through everything from business improvements to staff education. Our team prepares your organization for changes to make any transition smoother.

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Our Role as a Salesforce Partner

We guide clients in shaping and building the type of CRM application designed to deliver on sales, service and marketing needs. RDA provides the IT support and maintenance that takes up valuable resources in your organization – freeing you to reap the benefits of Salesforce while we make sure it is always available for you.

 

  • Create mobile and responsive applications

  • Learn to use Salesforce’s prebuilt flows and components to your benefit

  • Work with artificial intelligence and IoT

  • Incorporate third-party data

  • Extend the CRM with custom apps running on scalable cloud services

 

RDA uses best practices in shaping the Salesforce Service Cloud to benefit your organization. We work to configure the platform to your company requirements. We want to see you achieve your desired ROI through identifiable business targets.

 

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A Fully Integrated Digital Experience with Salesforce Service Cloud

 

Salesforce coordinates with a variety of applications, devices and data sources. RDA connects them all through the Salesforce Service Cloud. Enrich your customer’s experience with a connected and seamless encounter while allowing your organization the room it needs to grow and innovate.

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Salesforce Service Cloud Capabilities

  • Knowledge Management

  • Solution Management

  • Service Cloud Console

  • Social Media Integration

  • Asset Management

  • CTI Integration

  • Call Management

 

RDA ensures your applications are future-proofed for adaptability and scalability with the Salesforce Service Cloud:
 

  • Locate better-targeted leads

  • Reach new audiences

  • Improve how you engage with your core audience

  • Turn your marketing strategies around

  • Make your sales efforts more effective

  • Create an engaging atmosphere for customers

  • Increase repeat business and referrals from satisfied customers