Managed Services

Value to our Clients

RDA's application managed services is for the dev, test, and production Sitecore environments hosted by Sitecore Managed Cloud.

Key Services that are included

Onboarding
Onboarding is a one-time activity that is a prerequisite to being able to provide recurring service.  By detailing what the onboarding services entail, the expectations for what happens first and when recurring service can begin is clearly communicated.

Management
Management is the ongoing coordination and validation of all services defined to ensure that all activities are being performed on the proper schedule and ensure all inbound requests are triaged.

Application Monitoring
Application monitoring provides proactive monitoring so that you can respond to issues before it affects visitors for an extended period of time. Monitoring triggers a triage exercise when an issue is discovered, which will then determine if remediation is required.

Review and Acceptance
We demonstrate the feature before it is released. Documenting acceptance forces the team to think about all of the edge cases and makes it clear what the boundaries of the story are so the team can stay on time and on budget. The features allotted for delivery are quantified by a relative sizing system.

Remediation
Remediation provides fixes for any issues covered by the scope of application monitoring. Fixes may include configuration change, code change, or data change. If it is discovered that a root cause is due to an external factor outside of RDA’s control, then the effort will be recorded against the retainer allotment.

Retainer
RDA will also provide additional support on a monthly interval throughout the year to supplement your team and ensure there is specialized Sitecore assistance available when needed.