Rapid Deployment of Headless Commerce Solution
National Board For Certification In Occupational Therapy (NBCOT)
From Discovery to Go-Live in Just 5 Months
NBCOT’s headless API commerce solution capabilities will drive an efficient platform for years to come.
They responded to changing market demands by partnering with RDA to develop an accelerated commerce journey. Having the right people and tools to advance your market leadership is key to staying ahead of the competition in today’s digital landscape.
Challenges:
- Each deployment took a minimum of 1-2 hours to complete
- Development team was bogged down with maintaining the website
- Outdated systems were a source of pain for developers and marketers
Outcomes:
- Zero downtime deployments empower the development team to make changes for a faster time to market
- Modern, headless API on a composable stack
- No disruption in content authoring workflow and no change in day-to-day work
- Lighthouse accessibility score of 98% or better across the board
RDA Services:
- Advisory Services: Art of the Possible
- Design & Build: Clean install of Sitecore 10.2, converted to React Next JS, UCommerce upgrade
- Optimization Services: Retainer Services
"What's amazing is this project started in June 2022 and went live in November 2022, only 5 months later. That kind of turnaround is generally unheard of."
Carlo Cabanayan, RDA Project Manager
84% of RDA Customers are Repeat Clients.
NBCOT deployed RDA's services in a previous project to consolidate their websites onto a single, unified experience using Sitecore, as well as add a robust eCommerce functionality and integrate with the student profile in CRM.
The company initially had two non-integrated systems that required customers to visit multiple sites to learn about the certification process, purchase preparation materials, register for exams, maintain certifications, and access private study tools.
RDA improved the user experience by empowering the customer to walk through their certification journey from start to finish in three main steps: gather information, add materials or services to cart, and check out. Once certified, professionals can also gain access to secured content to maintain their certification, which uses personalization to show key performance indicators on a dashboard pertinent to the user's certification level.
Outcomes:
- Revenue has seen an 8% increase
- Significantly improved CX, resulting in fewer customer service calls
- Fewer calls to customer service has increased availability to focus on other tasks
Client success story:
COVINGTON & BURLING LLP
Covington worked with RDA to harness the power of personalization to tailor Covington's content to specific users.
As a result, users stayed on their site more than double the time they did before. The site also experienced a 115% increase in subscriptions and a 93 percent increase in total page views of tech sector content.
RDA's Art of the Possible workshop is a great way to enhance your digital journey.
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