CUSTOMER SUCCESS PROGRAM
Customer success is RDA's most important priority.
We recognize that customer success is not a one-time event. Simply going live on a new solution will not guarantee that you will get full value from it. From the time a purchase decision is made, all the way to steady-state platform use and optimization services, RDA is there to guide you through the journey to success.
RDA's Customer Success Program is our proactive approach to providing the highest level of service and insights to our key customers throughout the lifecycle of their technology investments.
Our industry and technology expertise enables us to guide and measure our customers in the effectiveness of the tools and platforms they've invested in. With the proper collaboration and transparency, we can help ensure maximum ROI and reduce wasteful additional capital and operational expenses that result from lack of planning and proper adoption of these platforms.
The goal of the program is to consistently deliver more speed, value, and insights that are relevant to our customers' needs by working with their teams to establish goals and KPIs that our Digital Strategy MVPs can analyze, measure, and provide recommendations against on a quarterly basis.
Open Customer Communication
Our entire organization works together to ensure that every deployment is carried through to successful completion, so you can realize the benefits of the solutions in a rapid and measurable way.
At the end of the day, we are driven to deliver a world-class partnering experience with clear, measurable value for your investment.
Open customer communication is a key component to driving our goal of 100% Customer Success - and our leadership team is fully committed to making sure you are delighted with your experience. All of RDA's customers have direct access to executives through quarterly meetings, where you can ask questions and get a deeper understanding of the strategic direction of our optimization services.
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