Customer Success 

Your success is RDA's most important priority.

RDA's Customer Success Program is our proactive approach to providing the highest level of service and insights to our key customers throughout the lifecycle of their technology investments.

 

Image of business friends discussing brainstorming and ideas at meeting inside beautiful modern building place

We recognize that customer success is not a one-time event.

RDA’s Customer Success Program

The Customer Success Program is a proactive approach to providing the highest level of service and insights to our key customers throughout the lifecycle of their technology investments.

Our clients receive the following:

Proactive & Solid Advice
Quarterly KPI Measurement and Recommendations that are informed from engagement with 100s of CMO & CIOs each year

Dedicated Industry Focus
many are dealing with your exact challenges

Competitive Analysis
a look at the digital initiatives of your top competitors and how you compare

Technology Deep Dive
what is on the roadmap for the top technologies you utilize today and those you may not be aware of; how others like you are using these technologies

Alignment Drives Speed and Savings
we will bring better ideas, fewer ‘requirements’, and more predictability

The goal of the RDA’s CSP program is to consistently deliver more speed, value, and insights that are relevant to our customers' needs

Covington Case Study
Manufacturing and Distribution
Acuity Brands
Acuity Brands builds new Sitecore site that brings more than 4,500 product web pages to light for business customers
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Retail
Five Guys
Enhancing website capabilities to standardize branding, engage with customers and support global expansion.
Read More >
Legal
Covington & Burling
Covington harnessed the power of personalization to tailor their content to specific users.
Read More >
Sitecore Summits Series logo_Final_cropped

Sitecore Summits Series

The Sitecore Summits Series are quick 20 minute sessions hosted once a month by Jaina Baumgartner, Director of Digital Solutions at RDA and 3x Sitecore Strategy MVP 2019-21.

The goal of this series is to inspire Sitecore users and share tips to help you optimize your Martech investments. Each session features a special guest who is an expert in the topic. Sessions start with a 5 minute interview then dive into a live demo. Join us!

Learn More About the Sitecore Summits Series

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Maximize your Digital investments.

With RDA, you gain access to an expert team to help you find solutions to your biggest obstacles:

  • Keep your platform at peak performance
  • Turn your challenges into advantages
  • Overcome your development frustrations

Stop settling for mediocre and build out your business’s ultimate optimized platform. Contact us today for more information on how to get started!