The firm was seeking a US based partner that offered a combination of deep technical experience and creativity, as well as one with a proven history of delivering projects on time at a competitive price. They were frustrated with their previous partner, which was based out of the UK, as they had to juggle different time zones, communication issues, lack of status updates, and delayed requests. ;

RDA migrated their Sitecore environment to Microsoft Azure, updated it to include best practices, such as setting up the Experience Editor, and trained their employees to easily edit content with little outside assistance. While they can make simple changes, RDA’s team provides managed services for updates, adds new features requested by the marketing team, and performs various ad hoc services, including application support on a weekly basis.

RDA SERVICES USED

• Monthly Managed Services: includes monthly patch support, backups of key databases, performance monitoring and 24x7 outage response for restoring the site when offline. This is offered at a fixed rate that fits into the client’s budget.

• Sitecore XP 8.5 

• Peak Personalization

• Coveo workshop

• Microsoft Azure PaaS

• Sharepoint support