Job Opening - Director of Consulting Services

CONSULTING CRITERIA

Consulting background from a mid-to-large technology or management consulting firm
Current experience implementing a Sitecore, Episerver or other enterprise CMS and/or e-Commerce (B2B /B2C) or Marketing Automation and Management tools
Demonstrated knowledge of Digital Customer Experience/Engagement business processes
Understands the design and delivery implications of Marketing Technology based enterprise applications
Experience with formal software development processes and methodologies (Agile, Scrum)
Has acted as Project Manager having directly managed project plans, backlogs, budget, people, and scope
Proven leadership and communication skills; comfortable interacting with senior client management stakeholders as well as dealing with challenging customer circumstances

DUTIES / RESPONSIBILITIES

Ability to guide Project Managers on key project related activities – budget and scope management, staffing allocation, etc.
Manage effective staffing allocation while balancing career development, skill match, and cost profile
Ability to estimate complex tasks individually and/or with the feedback of SMEs
Solid understanding of Agile and especially Scrum, and its application on development projects
Proactively audit and provide constructive feedback around project, sprint, and spend plans
Participate in helping to establish/refine solution architecture on active projects
Own career path guidance, annual reviews, and address personnel-related situations for employees under direct management
Participate in kick off meetings and the planning phase while establishing rapport with senior leadership within the account
Serve as an escalation point on projects and work to diffuse customer satisfaction issues while maintaining the integrity of contract scope
Assist Project Managers and Account Executives in the authoring of project extensions and change request contracts
Assist Account Executives and Digital Strategists in the definition and delivery of customer success programs and plans
Oversee and manage recurring revenue models around subscription-based services
Stay current in emerging technology trends and evangelize via internal and external communications such as lunch-and-learns, webinars, and blogs
Participate in both billable (10-15%) and non-billable (85-90%) activities

REQUIRED EDUCATION & EXPERIENCE

NICE TO HAVE

Note: No third parties please. Only U.S. Citizens or U.S. Permanent Residents need apply. EOE/M/F/D/V