In a previous blog post, we discussed what B2B headless eCommerce is and how it can benefit businesses. When done right, you get a win-win-win situation: marketers can spend less time on administrative tasks and more time creating outstanding customer experiences (CX), customers get a fast, consistent, and responsive frontend user experience (UX), and developers can leverage APIs to deliver best-in-class features and functionalities without reinventing the wheel.
Like any technology, implementing headless eCommerce requires careful planning and orchestration. Before jumping into an implementation, you must first determine if headless eCommerce is the right move for your business.
Is B2B Headless eCommerce Right for You?
While headless technology brings many benefits, you do need to invest in implementation and migration. So, is it worth the investment? Here’s what to consider when deciding if B2B headless eCommerce is the best solution for your company:
- Can your business benefit from modernizing its tech stack, e.g., going from traditional HTML, CSS, JavaScript, or jQuery to modern frameworks like Vue, React, and Angular?
- Do you have the resources to build a continuous integration/continuous delivery (CI/CD) pipeline to support frequent deployment?
- Can static site generation on a headless storefront help you improve performance and achieve the scalability you need?
- Is your current monolithic system too complex and interdependent to effectively isolate failures and breaches to minimize impacts on the frontend experience?
- Do you have the resources to build a data access layer, including a product database, a backend API for data collection, backend authentication capabilities, and a dashboard for indexing and merchandising?
- Do you have the time and resources to build templates and user interfaces from scratch and test them thoroughly before deployment?
If you answered yes to any of these questions, than a headless eCommerce solution may be the right one for you!
Essential Tools For Headless eCommerce Implementation
How your deployment takes shape will depend on various factors, such as your existing architecture, projected traffic and sales volume, and the balance between flexibility with merchandising and the control your developers need.
Implementing B2B headless eCommerce can be more complex than installing a monolithic system because you have to put together tools from various categories to complete the picture.
Frontend Headless Commerce Tools
These tools are essential for creating a fluid shopping experience across multiple channels. You can use these tools to deliver relevant content in real-time, create on-demand video experiences, or implement rich, interactive user experiences that can scale with your business.
Backend Headless Commerce Tools
Assemble a robust tech stack to support a modern eCommerce experience with these components:
- Tools for managing API layers
- A headless commerce platform
- A headless content management system (CMS)
Backend Connectivity
Connectivity is key to delivering a fast and responsive frontend experience. You can use software to streamline backend processes and automate workflows to smooth out the bumps and orchestrate seamless operations.
Page Builder
It allows business users to create beautiful and responsive storefronts and landing pages via drag-and-drop visual editors to drive sales and conversions cost-efficiently. You can experiment with variations and find the winning formula that works best for your customers.
Navigating the Complex Headless Commerce Landscape
As B2B headless eCommerce becomes a buzzword, many vendors rush to capitalize on the trend by adding headless options or APIs to their existing software. As a result, the market is flooded with a spectrum of components — from bolted-on APIs that can only support a restricted set of frontend experiences to API-first platforms that allow unrestricted frontend customization.
Besides choosing each element carefully to achieve the flexibility and agility you need, you should be aware of the drawbacks of an off-the-shelf headless CMS:
First, it doesn’t offer What You See Is What You Get (WYSIWYG) authoring or editing capabilities, making it more difficult for non-technical users to make updates. Then, there’s the challenge of sending customer data between the front-end and back-end to inform real-time personalization and analytics. The easiest way to navigate these challenges is to identify a trusted eCommerce solution partner, like RDA, with the expertise and dedication to get the most out of your investments.
Getting Started with Headless
The most challenging part of implementing a composable eCommerce platform is getting started. Considering every aspect, from evaluating business and technical requirements to selecting the right components for your stack, can be daunting. Working with the right partner can help you shorten the learning curve, build a solid foundation, and avoid costly mistakes.
RDA can help you implement a headless eCommerce platform and integrate best-in-class customer experience across every channel through the latest marketing automation and personalization technologies. Get in touch to see how we can help.