solutions: our success stories
industries: our customers
technologies: our toolbox

Industries

RDA understands that each industry has unique challenges, opportunities and complexities. Our experience gives us an understanding of industry-specific issues and trends that directly affect your organization. However, there is no one who knows their business better than you. So, we listen to our clients and work with you to identify your specific needs. This allows us to build the solutions that are right for your business.

Select an industry:

Banking

Our professionals help retail, commercial, and investment banks realize measurable, sustainable growth and achieve high performance. When money is your business, developing secure systems that connect seamlessly and deliver flawlessly is critical. Leading banks demand a strategic focus on system flexibility and enterprise application integration. End products must be able to accommodate next-generation enhancements and often require web-accessible interfaces. From streamlining the loan application process to surfacing efficiencies in data management, RDA specializes in creating world-class solutions for the banking industry. In addition, RDA assists our clients in moving key business processes off of difficult to manage, stand-alone Excel spreadsheets through our cost-effective secure and auditable spreadsheet offering.

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Business and Professional Services

Our clients’ unique needs range from industry leading tax software and on-line regulatory compliance tools to decision support software for customizing benefits administration. RDA works with our clients to create, enable, and improve their business models. Since we are able to guide our clients through the process of understanding the areas where technology can make the greatest positive impact on their business, then quickly define and deliver the solution, services firms look to RDA for high impact information technology.

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Capital Markets

Through innovative technology solutions and services, RDA helps our capital markets clients increase profitability and performance levels. Spanning the gamut of trading markets to mutual funds, this industry demands highly reliable, scalable and robust solutions by its very nature. RDA delivers custom-tailored results for customer service, compliance, partner integration, billing, and security.

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Commercial Real Estate

Through our knowledge of the commercial property management process, RDA has assisted clients in defining and implementing both incremental and transformative change to their business processes in areas such as sales management, lease generation, managing CAM, billing/accounts receivable, collaboration, and customer satisfaction. Our business process reengineering capabilities allow us to assist our clients in identifying areas for targeted IT investments, then implementing those initiatives.

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Healthcare and Pharmaceuticals

RDA delivers innovation and insight to all areas of the healthcare marketplace, including: independent software vendors, health plans, health insurers, providers, pharmaceuticals, biotechnology, diagnostic services, medical products and drug distributors. RDA has assisted our clients with their HIPAA Privacy and Security compliance issues, using our industry knowledge, process mapping, and technology assessment capabilities to rapidly identify and address compliance gaps.

We have also developed the Intelligent Mobile Framework (IMF), a central engine and reusable set of components based upon Microsoft’s .NET set of technologies used to deliver end-to-end data collection solutions. Because it is a component-based framework, IMF can provide significant savings in terms of reduced coding time and time to market. An IMF-based system enables collected data to be captured in a central repository for analysis, reporting, summarization and action on a timely basis.

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Independent Software Vendors

Independent Software Vendors (ISVs) focus on growing market share through software license sales. Their success depends on current solutions and product features, despite the challenge of continual changes in technology architecture and development products. RDA assists ISVs by supplementing development teams with critical technology skills or through a total outsourcing solution. We have enabled ISVs in the healthcare, insurance, technology, commercial lending, student lending, and residential lending industries to meet their product development goals. In addition, we have teamed with ISVs to help deliver technology services to their customers so that they may focus on their core business.

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Insurance

RDA’s professionals work with all types of insurers – including property and casuality, reinsurance, life, and pension businesses - to increase revenue, reduce costs, shorten cycle time and enhance customer service through technology. Measurable goals and results are achieved through a combination of industry experience and the ability to align technology to the needs of the business.

Our insurance skills include:

Billing
Billing and collections in most property and casualty insurance companies is viewed as a mission critical application where the insured “sees” the carrier on a regular basis (often monthly). Yet, most carriers do a poor job of offering the insured a wide enough variety of billing options and payment plans, and often present the insured with multiple bills each period. RDA has experience in the billing area and understands the business issues surrounding billing. Our emphasis has been primarily in the bill consolidation area, where multiple bills for a given insured are combined in a single bill. RDA is also experienced in handling reconciliation issues arising from combined bills.

Claims
RDA’s claims experience has focused on nearly all loss processes, including first notice of loss report capture, initial claim evaluation, interfaces with third party information suppliers, MVR suppliers, case management, investigations, fraud detection, reinsurance recoveries, and salvage and subrogation.

Customer Service
Customer service begins with a clear set of service objectives and ends with a satisfied customer willing to do repeat business with their insurance carrier. RDA has designed and implemented client/server-based customer service applications that reside in call centers for insurance carriers wishing to expand their sales channels (adding direct writing to their traditional agency-based business) and reduce the overall cost of doing business. RDA has also developed and implemented web-based solutions that deliver a low cost sales channel to the carrier.

Underwriting
RDA’s underwriting experience includes projects that address personal and commercial lines of business and all aspects of a policy management system, such as quotations, binders, new business, renewals, endorsements, premium audits, cancellations, and reinstatements.
 
RDA’s line of business experience includes private passenger automobile, homeowners, personal inland marine, commercial automobile, commercial fire, general liability, crime, glass, inland marine, workers’ compensation, surety, business owners policy, and commercial packages.
 
Our policy writing functions experience includes information capture through traditional 3270 style terminals, Windows-based client/server applications, LAN and Internet applications, marketing, underwriting, billing and collections, statistical coding, management reporting, and insurance document production. We have particular emphasis in reinsurance, both ceded and assumed; treaty and facultative.

Reinsurance
RDA’s reinsurance experience is both broad and deep. Through several projects with major reinsurance companies, RDA has gained a thorough knowledge of treaty and facultative arrangements, reinsurance billing and recovery, document management, underwriting, and management reporting.

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Lending

RDA has proven expertise developing software systems supporting call centers, loan originations, loan servicing, loan consolidation and debt management. Our knowledge and experience goes well beyond the lending systems themselves - we understand your business, the challenges you face on a daily basis and the issues that are important to the industry as a whole. RDA is actively involved with the commercial, residential and student lending industries.

Commercial Lending
RDA's expertise includes Commercial Real Estate Financing (CREF) and all asset-backed lending. Take advantage of our proven industry expertise with back office integration, loan origination, loan servicing, securitization and asset surveillance to automate your operational activities and reduce your operating costs, while greatly increasing your productivity and customer satisfaction.

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Residential Lending
RDA can take your organization to the next level by automating the mission critical processes of your business. Allow us to demonstrate how our knowledge of back office integration, loan origination, loan servicing, secondary marketing and default management systems can streamline and automate your operational activities while greatly increasing customer satisfaction.

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Student Lending
Since 1994, RDA has been providing technical services and solutions to the leaders of the student lending industry. We help our customers create custom solutions, evaluate and implement off-the-shelf systems, assess business strategies, address emerging standards, implement new regulations, and develop solutions that grow their businesses. Our approach focuses on return on investment and cost effectiveness. We can help you increase your profits, grow your business and improve your customer service.

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Manufacturing

While many manufacturing firms are able to effectively utilize one of the many enterprise resource planning packages available in the marketplace, some look to custom solutions to reduce operational costs and cycle time, and improve their competitive position. RDA has designed and built targeted solutions for manufacturers to meet their unique marketing, sales, order management, production management, and logistics needs.

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Media/Entertainment

The last decade has brought many advances to the media and entertainment group. Perhaps the most significant change has been the digital evolution (digitizing the media and content), forcing many business processes to be reworked. RDA works with broadcast, entertainment, printing and publishing companies to help streamline their processes through the application of technology solutions. We have experience helping both public and private companies in this space to address significant needs around production system inventory, CRM, portals, and regulatory requirements. Our background in building custom solutions has helped us meet the needs of this industry, since most off-the-shelf tools do not adequately address the specific requirements our customers face.

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Transportation/Distribution/Logistics

Optimizing and managing transportation networks is complex and technology intensive, which is why our distribution clients come to us. Whether we are building industry leading software products for logistics software vendors or assisting transportation companies in getting the most out of their data, RDA has the demonstrated ability to assist you in driving efficiency, speed, and predictability into your network.

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Utilities/Telco/Communications

Whether we are building work order management and tracking systems, regulatory compliance monitoring and reporting systems, or simply providing better ways to manage customer relationships or internal data, RDA’s utilities and communications clients look to us for low cost and innovative technology solutions. If you are looking to streamline processes and reduce operating costs, RDA can get you there.

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