A new case management system modernizes legacy enterprise data system, positioning major law firm for continued growth
The Law Offices of Peter G. Angelos specializes in personal injury law. Established in 1961, the firm includes seven offices and serves clients in New York, Maryland, Pennsylvania, Tennessee and Washington, D.C.
The client has a custom case management system that was built from the ground up over the past 15 to 20 years, and accommodates the unique complexities of the firm’s legal practice. As technologies, needs and best practices have changed, however, it has become increasingly difficult to maintain and expand the legacy client-server system. Further, the firm has depended upon the consultant who built the system for ongoing support and updates, and the consultant no longer wishes to continue in that role.
RDA began with a planning engagement to cover upfront analysis and design, as well as to identify scope, key requirements and constraints. The next step included a development effort to migrate the existing case management system to a modern technology stack, addressing issues of performance, mobility, extensibility and support. This effort also included selective yet strategic changes to the interface in order to improve user experience without requiring extensive retraining of employees.
Development is carried out using an agile approach and iterative process, allowing several opportunities for testing and adjustment as the project progresses toward completion.
Unlike the legacy system, the new modern system is web-based, eliminating the need for client installs on each workstation, and providing mobile access from any internet-enabled browser. The user experience is also streamlined and improved, but still familiar enough to employees so as not to require significant training. Performance and system support issues are being addressed and remedied as development of the new system moves toward completion.