Luxury hotel brand promotes employee engagement with upgraded program
Our client is a full-service luxury hotel and resort brand that operates in cities around the world.
An internal program allows employees at the brand’s many locations to share best practices with their peers at other properties. Designated contributors at each property are responsible for submitting best practices from within their areas of expertise, and the hotel’s subject matter experts review and select the practices that will be universally adopted across the brand.
The hotel wanted to make it easier for staff to use the program to share ideas and collaborate across properties, as well as increase participation in the program. The program had been running on SharePoint 2010 for several years. The first phase of work was to migrate to the cloud using Microsoft Office 365 and the latest version of SharePoint. This would alleviate VPN challenges that were inherent to the previous platform.
The second phase of work focused on improvements to user experience, interface functionality, workflow and validation. A visual makeover, analytics capability and gamification were all part of the second phase as well.
The program was migrated from its previous on-premises environment to the cloud. Following a review of high-level requirements, RDA generated a set of use cases as a guide for project development. New features and functionality were coded and demonstrated, with changes implemented on approval.
Initial response from users has been very positive, and ideas for future development continue to be generated based on the first two phases of completed work.