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Case Studies
Process Automation Increases Efficiency, Improves Decision-Making Capabilities
Project at a Glance |
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RDA designed and developed a solution to automate the leasing terms process for this real estate investment trust. The application enables the client to instantly analyze and review lease deals with the ability to compare multiple scenarios side-by-side, and highlight differences for improved decision-making capabilities. |
About Our Client
RDA's client is a multi-billion dollar real estate investment trust which owns well over 50 million square feet of office and industrial space.
Background
RDA's client created a 5-year strategic initiative to automate and update their business processes. The company chose their leasing terms process as the first problem domain to address with automation/K2, since it most directly impacted the timing and accuracy of getting a lease approved and signed, which drives revenue for the company. Leasing terms are prospective leasing offers for approval by management and consideration by clients. Typically, there are multiple offers for each leasing opportunity.
Prior to this project, the client managed this process using Lotus Notes. They were experiencing the following challenges:
- Limited functionality, workflow or analytics
- Cumbersome, called for redundant entries
- Long-since frozen enhancements, since Notes was not a future for them
- Much of the process was manual
In addition, many of the managers and leasing agents travel outside their office, limiting their ability to keep deals moving using the old system.
Solution Detail
RDA designed, developed and deployed the company's Lease Term Process Workflow application using K2's blackpearl and MOSS 2007 as the implementation platform.
In addition, RDA:
- Designed the notion of Leasing Terms as a logical container for multiple leasing offers
- Created analytics for instant review of deal values and comparison of scenarios
- Created workflow for review and approval process, and to generate commission calculations
- Provided BlackBerry support for traveling managers
Benefits
RDA's client is experiencing the following benefits as a result of this project:
- Ability to create multiple scenarios within a single lease term container
- Ability to submit multiple scenarios for review and approval through a single workflow
- Improved metrics to analyze deals and ability to edit and see immediate impact to deal
- Ability to compare multiple scenarios side-by-side, and highlight differences
- Central point for all approvers from Regional Managers and Finance through HR for commission payment
- Traveling reviewers/approvers can now leverage their BlackBerry devices, improving turnaround on deals
- Improved extensibility and maintainability of application and increased visibility into workflow
