- Overview
- By Industry
- Banking
- Business and Professional Markets
- Capital Markets
- Commercial Real Estate
- Federal/Public Sector
- Healthcare and Pharmaceuticals
- Independent Software Vendors
- Insurance
- Lending
- Manufacturing
- Media/Entertainment
- Transportation/Distribution/Logistics
- Utilities/Telco
- By Area of Expertise
- Business Intelligence
- Custom .NET Application Development
- Enterprise Application Integration
- Workflow and Collaboration
Case Studies
Account Collaboration System Enhances Business Relationships
Project at a Glance |
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RDA created a customized system for a global software developer that streamlines data collection for the executive level sponsorship and management of key customer accounts worldwide. The system is inherently flexible, providing for future growth and reporting needs. It also has improved data recovery capabilities for disaster recover / data loss prevention. |
About Our Client
Our client is a global-scale developer of software and network systems.
Background
RDA's client establishes executive level sponsors for its largest accounts and most important business relationships. This enables them to effectively manage and respond to the needs and opportunities associated with those companies. Prior to this project, our client collected sponsor information through a cumbersome process that involved entering data on an InfoPath form that was mailed out and sent back, extracting the XML data, and copying it into a SharePoint portal.
In addition to the inefficient information collection process, the original method used by our client had several other weak points. First of all, it was difficult to identify who was sponsoring which accounts. Secondly, the system was limited and not flexible for adaptation without the assistance of a systems expert. All reports within SharePoint had to be hard-coded and specific parameters could not be easily searched and organized. All of these factors combined to make the system frustrating to use and difficult to maintain.
Solution Detail
RDA developed, extended and re-architected a customized system for executive sponsor and account data collection, collaboration and communication. It is accessed in client offices throughout the world and includes detailed information for over 1,000 high profile accounts and organizations.
This project was completed under a fixed-price and fixed-deadline contract.
Benefits
The solution RDA delivered:- Allows our client's employees to fill out an executive sponsor application online and permits an administrator to review and approve the submission within the same system.
- Provides a more flexible, accessible and functional interface that enables our client's executives to take advantage of the sponsor data collected.
- Is easier to maintain.
- Has improved back-up capabilities, allowing information to be more easily restored in case of accidental data loss or a need for disaster recovery.
- Features traceability; Executives are able to review changes made in the system and identify the individual who made the change.
Technically Speaking
RDA's solution is a Web-based, C#.NET application that sits on top of SQL server. The project incorporated a custom, object-oriented framework to provide the functionality that our client needed and the flexibility for additional reports, screen looks, etc.
